Welcome to Florist Gants Hill's official online store. These Terms & Conditions govern your use of our website and any transactions made for flower delivery services within Gants Hill and surrounding regions. By placing an order through our website, you confirm your agreement to be bound by these terms. These terms are design to protect both our customers and our business, ensuring clarity and mutual understanding for online flower delivery orders throughout Gants Hill and neighbouring areas. Please read these Terms & Conditions carefully before making a purchase.
Orders for flower delivery can be placed via our website at any time, providing a convenient and secure means to select arrangements and specify delivery requirements in Gants Hill and nearby areas. To place an order, simply browse our online catalogue, select your desired flower arrangement or gift, add it to your basket, and proceed to checkout. During checkout, you will be prompted to provide your details, recipient’s address (for delivery), preferred delivery date, and any specific instructions relevant to the order.
Once you have submitted your order and completed payment, an automated acknowledgement email will be generated confirming receipt of your order. Please note, this confirmation does not signify acceptance of your order. Acceptance and the creation of a legally binding contract between you and Florist Gants Hill will occur only once your order has been processed, and we have confirmed availability of the flowers and delivery service to your specified address in Gants Hill or surrounding locations.
If, for any reason, we are unable to fulfil your order (e.g. item out of stock, delivery outside our service area, or payment issues), we will contact you as soon as possible to offer alternatives, suggest modifications, or issue a full refund where applicable.
Our flower delivery service covers the entirety of Gants Hill and designated surrounding zones. It is your responsibility to ensure the recipient’s address provided is accurate and complete. Please verify all delivery details before submitting your order. We recommend including a telephone number for the recipient when possible to assist in a successful delivery.
While we strive to deliver products on the requested date, delivery times may vary due to unforeseen circumstances such as traffic, adverse weather, or logistical constraints. In the rare event we are unable to deliver on the specified date, we will inform you and arrange a suitable alternative where feasible.
If no one is available to accept the delivery at the specified address, our delivery personnel will attempt to leave the flowers with a neighbour or in a safe location, and a delivery note may be left for the recipient. Please refer to specific delivery guidelines during the order process for further details.
Occasionally, it may be necessary to substitute flowers or packaging due to seasonal availability or supply circumstances. In such cases, we will use similar products of equal or greater value and make reasonable efforts to preserve the theme, style, and colour scheme of your order. Substitutions will be made with the utmost care to ensure satisfaction. If significant changes are required, we will contact you prior to dispatch.
All prices listed on our website for flower arrangements, delivery, and related products include applicable VAT unless otherwise stated. Payment is required in full at the time of placing your order. We accept a range of recognised payment methods, such as credit and debit cards, and other secure online payment gateways as available at checkout.
By confirming your order, you authorise us to charge the total amount indicated during the checkout process to your chosen payment method. Your payment details are processed securely, and no payment information is stored or accessible to unauthorised staff.
Should your payment be declined or flagged for review by our payment processor, the order will not be processed until the issue is resolved. We reserve the right to cancel or delay any order where payment fraud is suspected or your payment has not been successfully processed.
If you wish to cancel or make amendments to your flower order, please contact us as soon as possible after the order has been placed. Cancellations and amendments can only be processed if the order has not already been prepared or dispatched. Due to the perishable nature of flowers and custom arrangements, cancellation requests received after the start of processing or dispatch may not be granted, and charges may apply.
To improve the chances of cancellation, we recommend making your request within an hour of placing your order. Please note that during peak periods (e.g. Valentine’s Day, Mother’s Day), processing of orders is expedited and the window for cancellations or amendments may be limited further.
Any refunds due as a result of cancellation or adjustment will be processed as soon as possible (typically within 5-7 working days) using the original payment method, in accordance with our Refund Policy.
As our products are fresh, perishable goods, refunds or exchanges are generally available only where items have arrived damaged, incorrect, or not as described. If you are not satisfied with the quality of your flowers or if they have failed to arrive in a satisfactory condition, please contact us within 24 hours of delivery, providing photographic evidence where possible.
We reserve the right to require return of the original product or a portion thereof for inspection before a refund or replacement is issued. Each situation will be assessed individually in accordance with our commitment to customer satisfaction. If a refund or replacement is approved, this will be processed promptly using your original payment method.
By placing an order, you confirm that all information provided is complete and accurate, including names, addresses, contact details, and payment information. It is your responsibility to update any incorrect details prior to processing. We cannot accept liability for delays or non-delivery resulting from incomplete or incorrect information supplied by the customer.
Where courier or delivery agents attempt to deliver but are unable due to insufficient information or access restrictions, further delivery attempts may incur an additional fee. Please ensure full and accurate instructions are given when placing your order for flower delivery in Gants Hill or nearby areas.
Florist Gants Hill’s liability for any claim relating to orders made through our online flower delivery service shall be limited to the purchase price paid for the relevant item. To the maximum extent permitted by law, Florist Gants Hill shall not be liable for indirect losses or consequential damages, including but not limited to loss of opportunity, loss of goodwill, or disappointment.
We will not be liable for failure to deliver or deficiencies caused by events outside our reasonable control, including but not limited to strikes, transport interruptions, adverse weather, or supplier shortages. Furthermore, no compensation shall be offered where the delivery cannot be completed due to incorrect addresses or lack of recipient availability.
Nothing in these Terms & Conditions will limit or exclude liability for death or personal injury resulting from negligence, or for any other matter where exclusion or limitation is not permitted by law.
All content, including text, images, designs, and branding featured on our website, remains the intellectual property of Florist Gants Hill and its licensors. Use of our content for any commercial purpose or reproduction without express consent is strictly prohibited.
Your privacy is important to us. Any personal data collected during the order process is handled in accordance with our Privacy Policy and the applicable UK data protection laws. Your data is used solely for the purposes of fulfilling your order, enhancing our services, and communicating with you in relation to your orders or queries.
These Terms & Conditions, and any disputes arising out of or in connection with them or our online flower delivery service, shall be governed by and construed in accordance with the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the courts of England.
Florist Gants Hill reserves the right to modify these Terms & Conditions at any time. Any amendments will become effective immediately upon posting on our website. We encourage customers to review these Terms & Conditions each time before ordering to ensure you are aware of any changes impacting your flower delivery experience in Gants Hill and its surrounding areas.
If you have any questions regarding these Terms & Conditions or require clarification about your rights and obligations when ordering online flower delivery services in Gants Hill, please consult our website or reach out via the contact form provided. Our customer service team will endeavour to respond promptly and address your concerns according to the policies outlined herein.
Thank you for choosing Florist Gants Hill. These terms are designed to ensure transparency and satisfaction for all our customers across Gants Hill and the surrounding areas we proudly serve.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 527 Cranbrook Rd, Ilford, IG2 6HA.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Gants Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Gants Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
