Florist Gants Hill is dedicated to bringing the freshest flowers to homes and businesses throughout the local area. We take pride in our reputation as a trusted, community-focused florist, and it is important to us that every customer receives only the best blooms and experiences exceptional service. This page explains our returns, refunds, and complaints process, with a particular focus on our fresh flowers guarantee for Gants Hill customers.
We go to great lengths to ensure your flowers arrive in pristine condition. However, if you receive flowers that are damaged on arrival, please notify us immediately so we can put things right for you. For swift resolution, we kindly ask you to contact us within 24 hours of delivery and to provide a clear description and photographic evidence of the damage. This helps us both resolve your complaint quickly and improve our service further.
We stand behind the quality and freshness of every arrangement. Our fresh flower guarantee means that all bouquets and arrangements delivered in Gants Hill should remain fresh and vibrant for a minimum of 5 days from the day of delivery, provided they are cared for according to the instructions supplied. If your flowers wilt significantly or do not meet our freshness standards within this guarantee window, please let us know promptly. Our team may ask a few brief questions to understand storage conditions and care, enabling us to offer a fair and prompt resolution.
Your satisfaction is our highest priority. Where an order arrives damaged or fails to meet our fresh flower guarantee, Florist Gants Hill offers the following options, depending on the circumstances:
To process refunds or replacements, please reach out within the guarantee window and provide any supporting details so we can serve you efficiently.
At Florist Gants Hill, we aim for your experience with us to be excellent every time, but we recognise that sometimes things can go wrong. Your feedback helps us improve. If you have a concern or complaint, please get in touch and share your order details, issue, and any helpful photos or notes. Our customer service team will aim to acknowledge your request promptly and resolve most issues within two working days.
We treat every complaint with the importance it deserves, investigating thoroughly and keeping you updated at every step. Should additional resolution time be required, we will inform you and work to agree a solution that suits you.
As a leading local florist serving Gants Hill households and businesses, Florist Gants Hill values lasting relationships with our community. We take all feedback seriously and approach each return, refund, or complaint transparently and fairly. Thank you for choosing us for your floral needs in Gants Hill – your trust means everything to our team.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
